Legal

Privacy Policy

What NS Logistics TMS collects, why, who can see it, and how to have it removed. Effective October 21, 2026.

This policy explains what NS Logistics TMS ("NSLogi", "we"), operated by NS Technology, Inc., collects, why, who can see it, how long we keep it, and how to have it removed. It covers the NSLogi web application, the driver app, carrier-branded sites that run on NSLogi (for example tms.<carrier>.com), our marketing site, and the messages we send. Questions: support@nslogitms.com.

Two roles

For our marketing site and for running Customer accounts, we decide how information is used. For everything a Customer enters into NSLogi (loads, drivers, rates, documents, positions), the Customer decides and we process it on its instructions under the Data Processing Agreement. If you are a driver, owner-operator, broker or shipper using a Customer's NSLogi, contact that Customer first; we will help them answer you.

What we collect

Account data: name, e-mail, phone, role, company, sign-in activity, and passkeys or password hashes (never the password itself).
Operating data entered by Customers: loads and stops, brokers and shippers, drivers and owner-operators, equipment, invoices and settlements, and uploaded documents such as rate confirmations, bills of lading and proofs of delivery.
Driver and payee details: licence and medical-card dates, pay rules and, where a Customer enters them for pay or tax purposes, tax identifiers. These are visible only to authorised Customer staff and are never written to change history.
Location data: truck positions from a Customer's telematics provider, and phone GPS from the driver app only while the driver has sharing turned on. Used for dispatch, ETAs and mileage; the driver can stop sharing at any time.
Public records: FMCSA carrier and safety data, retrieved for carrier vetting at the Customer's request.
Billing: the plan, invoices and payment status. If a card is used, it is handled by the payment processor named on the invoice; card numbers never reach our servers.
Technical: IP address, browser, device and request timing in server logs, used for security and troubleshooting.

How we use it

To run the product: dispatch, tracking, documents, invoicing, settlements, and the notifications a Customer and each User turn on (e-mail, and text messages where enabled; see the SMS Terms).
To keep accounts secure: sign-in, lockouts, audit and access logs.
To bill Customers and answer support requests.
To improve the product using aggregate, de-identified usage.

We do not sell personal information, do not share it for cross-context advertising, and do not use one Customer's data to train models that serve other Customers.

Who can see it

Every Customer's data is isolated from every other Customer's. Within a Customer, access follows the roles its administrator assigns; drivers and owner-operators see only their own records. Brokers and shippers see only the single load in a link a Customer sends them. Our staff access Customer data only for support the Customer asked for, and that access is logged.

We use service providers to run NSLogi, each receiving only what its job needs: Microsoft Azure (hosting, database, file storage, in the United States), SendGrid (e-mail), a payment processor (if card payment is used), and the load-board, telematics, fuel-card and messaging providers a Customer connects with its own credentials. We disclose information when the law requires it and tell the affected Customer unless legally barred.

Retention

Operating data is kept while the Customer's subscription is active and for 90 days after it ends so the Customer can export it; then it is deleted, except financial records we must keep by law and backups that expire on their own schedule (up to 35 days). Server logs are kept for 30 days. Records a Customer deletes stay in its recycle bin for 30 days, then are purged.

Your choices and rights

See, correct or export your information in the app, or ask the Customer that manages your account.
Turn location sharing off in the driver app at any time.
Choose which notifications you get by e-mail or text in Notification settings; reply STOP to any text.
Ask us to delete account data we control by writing to support@nslogitms.com. We reply within 30 days.
Depending on your state (for example California, Colorado, Connecticut, Virginia or Texas), you may have rights to know, correct, delete or get a copy of your personal information, and not to be discriminated against for using them. Send requests to support@nslogitms.com; for data a Customer controls, we forward the request to that Customer.

Security

Data is encrypted in transit and at rest. Sign-in supports passkeys and two-factor codes. Each Customer's records carry a tenant key enforced by the database layer, and drivers' access is further limited to their own records. If we learn of a breach affecting you, we notify the Customer and, where the law requires, you, without undue delay.

Cookies

We use only the cookies the service needs: sign-in, security (anti-forgery), and remembered preferences such as theme. We do not use advertising or cross-site tracking cookies.

Children

NSLogi is a business product. We do not knowingly collect information from anyone under 18.

Changes

We post changes here and update the date above. Material changes are announced in the app and by e-mail to Customer administrators at least 14 days before they take effect.